Refund policy
We want you to be delighted with your Charmco purchase. If for any reason you are not completely satisfied, we are here to help. Please review our policies below for returns, exchanges, and store credit.
What is your return policy?
We accept returns of unworn and undamaged jewelry under the following conditions:
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Within 14 Days of Delivery: Eligible for a full refund to the original payment method.
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After 14 Days (but within 30 days): Eligible for store credit only.
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After 30 Days of Delivery: Returns or exchanges will not be accepted.
Please Note These Important Policies:
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Restocking Fee: Returns of eligible orders $1,000 or more will incur a 5% restocking fee.
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Cancellation Fee: Orders canceled after placement will incur a 2.5% credit card processing fee.
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Non-Refundable Items: We cannot accept returns or exchanges on any items marked final sale, engraved orders, custom orders, or any pieces in 14k white or rose gold.
How do I exercise my EU right of withdrawal?
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item in your order, without giving any reason.
To exercise your right of withdrawal, please contact us at info@charmco.com with your order number within 14 days of receiving your order. You will then need to return the item(s) in accordance with our return process above.
Exceptions: The right of withdrawal does not apply to any custom or engraved items, as these are made to your specification and cannot be resold.
Cancellations before fulfillment: EU customers may also cancel their order at any time before it has been fulfilled by contacting us at info@charmco.com.
What is the return process?
To initiate a return, please follow these steps:
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Email Us: Send an email to info@charmco.com with your order number to notify us of your return.
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Package Your Item: Please include the original packing list or receipt and the gift box.
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Ship Securely: Ship your return to the address below using a trackable and insured method (such as UPS or FedEx). Return shipping costs are the responsibility of the customer.
Mailing Address: Charmco Attn: Returns 15 West 47th Street, Suite 1404 New York, NY 10036
When will I receive my refund?
Once we receive your package, please allow 2-3 business days for your return to be processed. This timeframe may be longer during peak holiday seasons. Your refund will be credited to the original payment method. Please note that the time it takes for the credit to appear on your statement is determined by your bank.
What is your store credit policy?
Store credit is issued for eligible items returned after 14 days but within 30 days of delivery. To receive store credit, you must have a customer account with Charmco. The credit will be added to your account and is valid for one year from the date it is issued.
What is your exchange policy?
We are happy to help you process an exchange. Please email us at info@charmco.com with your original order number and the item you would like in exchange. Please note that all exchanges will incur a $15 return shipping and processing fee.