We accept returns of unworn and undamaged jewelry within 14 days from the time of delivery. After this period, you will receive store credit for your return. We will not accept returns or exchanges after 30 days from the date of delivery.
Please note: we do not accept returns or exchanges of items marked as final sale, engraved orders, custom orders, white gold charms and chains or rose gold charms and chains.
All approved exchanges will incur a $15 shipping fee.
To initiate a return, please email us at info@charmco.com with your order number and let us know about your return. We will respond as quickly as possible with an acknowledgement of your return. Your return must be accompanied by the original packing list or receipt as well as gift box. Return shipments should be appropriately insured and sent to the address below with a trackable method (such as UPS, FedEx or USPS).
Charmco attn: Returns 15 West 47th Street Suite 1404 New York NY 10036
On orders $1000+, there is a 5% restocking fee. Exchanges incur a $15 shipping fee. Any orders canceled after payment incur a 2.5% credit card processing fee.
Please allow 2-3 business days from the time we receive your package for a return credit to be processed. Process time may be longer during peak holiday seasons. Your refund will either be credited to the original purchaser's credit card or gift card, as applicable. Please note that we are not in control of when the reversed charge is credited to your account, please contact your bank for further information.
Orders returned after 14 days but within 30 days of your receipt will receive a store credit. To receive store credit you must have an account with Charmco. Please create an account online for us to add your credit. Store credit is valid from one year of date of purchase. We only accept returns of unworn and unaltered jewelry. We reserve the right to refuse to credit any returned jewelry which is damaged or non refundable based on our store policy.
We understand that sometimes you may want to exchange an item for something else or someone may have bought you a charm for the second time! Email us at info@charmco.com to process your exchange.
All approved exchanges will incur a $15 shipping fee.
No. We do not accept returns or exchanges of items marked as final sale, engraved orders, custom orders, white gold charms and chains or rose gold charms and chains.
Please send an email to info@charmco.com with your order number, a description, and pictures of the issue.
For all returns or exchanges, customers are responsible for creating the label, properly insuring it, and sending it to us (using a trackable method such as UPS or FedEx) within 2-3 business days after emailing with our customer service team.
Email Us: Send an email info@charmco.com with your order number to initiate the return process.
Prepare Your Item: Please include the original packing slip or receipt as well as original packaging and gift box.
Ship Securely: Return shipping cost is the responsibility of the customer. Please send your return via a trackable and insured method (UPS, FedEx, etc.)
Mailing Address: Charmco Attn: Returns 15 West 47th Street, Suite 1404 New York, NY 10036
