FAQs

We sell vintage, vintage-inspired, and modern, sought-after 14 karat gold charms. If a charm is listed as "Vintage," it is an older collectible that we have acquired over the years and lives in our "Vintage Vault".

Vintage Vault

Our one-of-a-kind vintage gold charms, lovingly curated by our charm experts, span every era, from Victorian sentimental miniatures to post-war travel and life-themed miniatures. Many of these charms were created in 9k, 10k, 14k, and 18k gold, depending on their origin. While we can not always know the provenance of the charms we collect, we try to list as many details as possible online. Our full vintage collection is housed in our New York showroom vault, so book an appointment or shop the “Latest Arrivals” to see the newest as we list charms weekly.

Charmco Collection

Our 14k gold Charmco collection charms are proudly made in the USA, right here in our New York City studio. We're constantly designing and dropping new charms and striving to craft on-trend, sought-after styles. Many are inspired by our favorite vintage and antique charms but with a modern twist! Charmco's collection includes over a thousand styles that are noted for their handmade movable elements, fine details, and sophistication. Collection charms are available in 14k yellow gold, and many by special order, in 14k white gold and 14k rose gold. While we keep a small stock of our most popular designs on hand, most new charms are made to order, specifically for you. By mindfully curating our vintage vault and not over-producing new pieces, we aim to avoid excess and unnecessary inventory and only produce charms as they are ordered.

Curating vintage and producing made-to-order, direct-to-consumer new pieces are just a few ways to keep our environmental impact low and have a more eco-friendly approach to fine jewelry.

Yes. All charms from the Charmco collection are crafted in our New York studio with 14 karat yellow gold. You can place a special order for 14 karat white and rose gold with us. The charms in our Vintage Vault are primarily 14 karat gold, but we also have a few made from 9k,10k, and 18k. Please check the vintage charm's description for more information. All charms are checked for quality and authenticity before being added to the vault.

We do not offer any charms in vermiel, gold-plated, gold-filled, or sterling silver.

To learn more about why we prefer 14 karat gold, read this blog post.

Jump rings are the gold loops that connect a charm to a chain or bracelet. When ordering your charms, you can indicate if you'd like us to leave the jump ring open, solder it closed, or attach it to a bracelet or necklace in your cart. To learn more about these options, click here.

Most of our charms come with an open gold loop (jump ring) which is used to attach them to a bracelet or necklace. We recommend this ring be closed professionally by soldering before wearing. Soldering is a process that bonds two pieces of metal together securing a charm to a chain or bracelet. This process can be done by a local jeweler or by Charmco prior to shipping. At checkout you will be asked to select one of the below options. Please note that soldering and attachments are a service offered by Charmco for $10 per charm and this charge is considered non-refundable.

Attach to bracelet in my cart ($10)
I have or will have a bracelet in my shopping cart and I would like Charmco to solder my charm to the bracelet

Attach to necklace in my cart ($10)
I have or will have a necklace in my shopping cart and I would like Charmco to solder my charm on the necklace

Close the jump ring for me ($10)
I would like Charmco to solder the ring closed, this option works best for wearing on your own necklace or if you plan to slide on a bracelet or necklace.

Leave the jump ring open for me ($0)
I will have the ring soldered at a local jeweler

For Bracelets: A single charm will generally be soldered to the center of the bracelet. Multiple charms will be attached by a charm stylist in a balanced order. If you have a certain order you prefer, please let us know in the "Notes" section at checkout.

For Necklaces: We will solder the jump ring and slide the charms on your selected chain. If you are looking to have us "station" or attach the charms to certain links, please let us know in the "Notes" section at checkout.

Charm connectors and clasps are great for versatility. Charm clasps act as a replacement for the jump ring and open and snap shut so you can move it from chain to chain. Charm connectors are larger, singular clasps you can use to style and stack your charms. To learn more about these options, click here.

Yes, an engraved charm goes that extra mile. Whether it’s a monogram, name, birthday, or message you want to engrave, we have the charm for you. The charms in our "Engravables" category are made with personalization in mind. You may add names, initials, birthdates or a longer thoughtful message. Please refer to our "Engraving Styles" to view the font styles that we offer via machine engraving. Please be mindful that charms are small and we may not be able to add your entire message, refer to alternate images as a reference. Specific instructions can also be added in the order notes at checkout. We will contact you if we have any questions regarding your engraving order. We consider all engraved orders to be special orders and non-refundable.

Please allow 2-3 extra business days for engraved charms.

All engraved charms are considered special orders. All picture charms (with your pet or child) are special orders. All 14k white gold charms and chains, as well as 14k rose gold charms and chains, are considered special orders.

Additionally, any order that you have contracted with us to make exclusively for you is considered a special order. Special orders can take an additional 7-10 business days or more during the busy holiday season.

Have an idea for a charm you'd like to see in the Charmco collection? Head to the Our Story page and submit your idea - you never know, it might show up in our next launch!

No, all special orders are considered non-refundable.

Please refer to our list of "Special Orders" above to learn which charms are final sale.

United States

For all orders within the United States, we accept all major credit cards via our secure payment gateway Authorize.net as well as PayPal. Payments are processed immediately. You will receive an email confirming your order once it has been placed.

Non-United States

For all orders outside of the United States, we only accept PayPal as internationally billed cards will not be accepted by our payment gateway. Payments are processed immediately. Charmco will only ship orders outside the United States to the confirmed address on file for the PayPal account holder. You will receive an email confirming your order once it has been placed.

Sales tax is only charged for orders shipped within New York State. Sales tax will be automatically calculated in the shopping cart once you add your shipping address. If there are any questions regarding your order, we will contact you.

Yes. If your billing address is a PO Box, please enter this information as usual. However, UPS does not offer shipping to PO Boxes. Please provide an accurate street address so that we do not have undue delays in shipping your package.

We do our very best to ship all orders quickly and with the greatest care. All vintage charm orders will ship within 2 business days of your order. For engraved orders or any custom jewelry work, please allow an additional 2-3 business days. Our collection charms are made-to-order and take 5-7 business days upon order. For engraved orders or any custom jewelry work, please allow an additional 2-3 business days.

All custom built charm bracelets and necklaces are thoughtfully assembled by us and created specifically for you. We ask that you allow time for us to make, engrave, assemble and finalize your charm jewelry. If you have a rush order or plan to travel, please reach out with your dates so that we understand your expectations and we will communicate the possibilities for rush shipping at that time.

If there is an unforeseen delay or a problem with your order, we will be in touch.

Please note that by selecting expedited shipping, you are not guaranteed that your order will ship immediately. While we do our very best to ship orders, we have to allow the time and care that our jewelry (and you, the client!) deserves.

We are not responsible for any UPS delays in service.

Yes, we understand that sometimes you are in a rush. Please contact us via email at info@charmco.com or by phone at 1-800-616-6067 and we will let you know if we can accommodate your request.

In the continental United States, orders of $300 or more ship free with UPS Ground Shipping. We include insurance for the full retail value on all orders.

Allow 1-5 business days once your package has shipped. Don't fret- your package is insured! However, if you would like to sign for your package, please let us know in the order notes. "Signature Required" will incur an additional fee.

We also offer UPS Three Day Select, Second Day, or Next Day to expedite your order. UPS rates will be calculated at checkout. Orders are delivered Monday-Friday standard UPS delivery.
By selecting expedited shipping, you are not guaranteed that your order will ship immediately.

If there is an unforeseen delay or a problem with your order, we will be in touch.

Once your order has shipped, you will receive an email with a UPS tracking number.

We are not responsible for any UPS delays in service. If your package appears to be lost, please contact us so that we may begin a trace on your shipment.

We ship to select countries outside of the United States via UPS. We include insurance for the full retail value on all orders. We offer UPS Worldwide Expedited and UPS Worldwide Saver. UPS rates will be calculated at checkout. Please note: Customers are responsible for all duties and taxes applied to the shipment. Once your order has shipped you will receive an email with a UPS tracking number.

Orders outside the United States will require you to checkout with PayPal. Charmco only ships orders outside the United States to the confirmed address on file for the PayPal account holder.

No. UPS will not deliver packages to PO Boxes, please provide an accurate street address.

Yes. We ship to all Military addresses via USPS.

For all gift orders shipping to an address other than the billing address, we reserve the right to confirm the order details with you via telephone or email. All Charmco orders ship with a simple packing slip that does not feature any prices, so if you are sending a gift, rest assured the packing slip acts as a gift receipt.

Yes, ALL Charmco orders arrive in our signature brown gift box and pouch, or gift box depending on your order. You may personalize a gift message at checkout which we include with your package.

Yes, please visit our Gift Card Page.

At checkout, enter the unique code that is in the gift card email into the "Discount code or gift card" box and click apply.

Check your gift card balance here.

You can check your gift card balance here.

We accept returns of unworn and undamaged jewelry within 14 days from the time of delivery. After this period, you will receive store credit for your return. We will not accept returns or exchanges after 30 days from the date of delivery.

Please note: we do not accept returns or exchanges of items marked as final sale, engraved orders, custom orders, white gold charms and chains or rose gold charms and chains.

All approved exchanges will incur a $15 shipping fee.

To initiate a return, please email us at info@charmco.com with your order number and let us know about your return. We will respond as quickly as possible with an acknowledgement of your return. Your return must be accompanied by the original packing list or receipt as well as gift box. Return shipments should be appropriately insured and sent to the address below with a trackable method (such as UPS, FedEx or USPS).

Charmco attn: Returns 15 West 47th Street Suite 1404 New York NY 10036

Please allow 2-3 business days from the time we receive your package for a return credit to be processed. Process time may be longer during peak holiday seasons. Your refund will either be credited to the original purchaser's credit card or gift card, as applicable. Please note that we are not in control of when the reversed charge is credited to your account, please contact your bank for further information.

Orders returned after 14 days but within 30 days of your receipt will receive a store credit. To receive store credit you must have an account with Charmco. Please create an account online for us to add your credit. Store credit is valid from one year of date of purchase. We only accept returns of unworn and unaltered jewelry. We reserve the right to refuse to credit any returned jewelry which is damaged or non refundable based on our store policy.

We understand that sometimes you may want to exchange an item for something else or someone may have bought you a charm for the second time! Email us at info@charmco.com to process your exchange.

All approved exchanges will incur a $15 shipping fee.

No. We do not accept returns or exchanges of items marked as final sale, engraved orders, custom orders, white gold charms and chains or rose gold charms and chains.

Our handcrafted 14k collection charms are proudly made in the USA and we stand behind the integrity and quality of our charms. We rigorously inspect every item being shipped, but if something is wrong with an item you just received, please don't worry. We will repair or replace any charm which does not meet our standards upon customer receipt.

Within the first year of receipt, we offer free repair for collection jewelry if the issue is due to a manufacturing defect. After one year, or if the damage is due to customer handling, a repair fee will be quoted once the jewelry has been inspected.

If you receive a vintage charm from Charmco, we have also checked and inspected the quality and condition of this vintage or antique piece before it was shipped. We will do our best to repair any issue with a vintage charm within eight weeks of receipt. After that time, we are not responsible for the wear and tear that can degrade the quality of these older pieces.

For care, to safely clean charms and charm jewelry, use an old toothbrush to get into all the nooks and crannies with mild detergent-free soap. Be gentle. Dry completely with a lint-free jewelry cloth, as wetness can compromise the integrity of clasps over time.

Lockets, glass stone shakes, pearl encrusted charms or enameled charms should be treated with greater care. Please do not swim or do strenuous activity with your charms as they may get lost, dented, or damaged. Older enamel charms may also lose some coloration over time.

Store your jewelry in a velvet-lined box or in separate pouches/compartments to keep them from getting scratched or brushing against other jewelry.

Please only entrust your charm jewelry to a reputable jewelry store or jeweler.

Yes, we strive to create a boutique atmosphere online and are happy to work personally with each customer and offer great attention to find the exact right charm for you or your loved one.

We can send additional images via text/email or help provide information on our charms so that you may make your decision with the most confidence. Contact us via chat on our website, via email at info@charmco.com or by phone at 1-800-616-6067. We are here to make your charm building experience a happy and easy one!

Please reach out to our team if you need help shopping for your next charm, picking a gift, or want help styling your Charmco collection. We also offer in-person shopping appointments in our NYC office, which can be scheduled by emailing or calling us at 1-800-616-6067.

Additionally, our website has styling resources, such as our How to Build a Charm Bracelet Guide and the Charmco Blog. To stay updated on the latest charm drops and style and gift guides, we recommend joining our newsletter, which can be done in the bottom right-hand corner of our website.

Yes, in-store shopping is done by appointment only, Monday–Friday, 11am–4pm. We are located in midtown Manhattan’s historic jewelry district on West 47th Street. To schedule an appointment, please contact us via email at info@charmco.com.

Unfortunately, due to Covid, we are only accepting appointments for one to two individuals at a time. We appreciate your understanding.

If you are not able to make it in to our Midtown Manhattan showroom, we are always happy to send pictures or videos of any charm or chain to make you feel more confident in your order.

No, after working with boutiques and department stores across the country for many years, we decided to sell our charms and chain exclusively through our own website. This has allowed us to keep our prices lower, extend the greatest possible selection, and provide outstanding customer service to our customers.

Please contact us via chat on our website, via email at info@charmco.com, or by phone at 1-800-616-6067 or 1-212-625-0054. Our team is available Monday through Friday from 10 AM to 6PM. Please note these hours may vary during holidays. Inquiries received on the weekends will be answered the next business day.

Let us know what you are looking for via email at info@charmco.com.

Secure ordering

Online credit card transactions with www.charmco.com are secure. To protect information we utilize Secure Socket Layering (SSL), encryption technology that allows for safe Internet transmission of your personal information to protect your privacy.

Charmco is committed to respecting your privacy and recognizes your need to protect the personal information that you share with us through our website, or through promotions or contests. This policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What information do we collect?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our site.

1. Personal information you choose to provide

You may need to provide your name, email address and home or business telephone number.

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Website use information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How do we use the information that you provide to us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and coupon offers are developed and managed and designed to safeguard the security and privacy of our customers' personal information.

What are cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How do we use information we collect from cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

How do we protect your information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Communication Opt Out

If you wish to opt out of receiving offers directly from Charmco, you can unsubscribe by following the opt-out instructions in the emails sent to you. We can be also be reached at our mailing address; Charmco 71 West 47th Street Suite 1401 NY NY 10036po bo, or by phone at (212) 625-0054. You can email us at info@charmco.com with questions, comments or suggestions.

No sharing with third party vendors

We do not share your information with any third parties who may send you email solicitations. Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Site or the public.

We may transfer or share a copy of personal information about you in the event that Charmco goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our Site prior to a change control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of its business and/or assets to any independent third party at any time, for any purpose, without any limitation whatsoever. Charmco specifically reserves the right to transfer or share a copy of personally identifiable information collected from this Site to the buyer of that portion of its business relating to that information.

Acceptance

By using this Site, you accept the policies set forth in this Privacy Policy.

If you have any questions, send us an email at info@charmco.com